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Five-year hardy plant guarantee

We would like you to be completely satisfied with the plants you have purchased from us and we guarantee all our hardy stock for five years.

If any of these plants bought from us should fail to establish within this period, we will replace them free of charge or issue a credit note should a suitable replacement not be in stock.

It’s simple – all you need to do is send us your order number and an image of the failed plant. This guarantee is subject to you correctly planting and nurturing your plants by following instructions on labels, adhering to our free expert advice and by reading our planting and care guides where available.

There are some circumstances that may invalidate this guarantee, but they are rare. They include:

  • Physical plant damage that is beyond our influence such as damage caused by rabbits or other pets, pests and wildlife or damage by strimmers or lawn mowers.
  • Plant failure due to neglect for example insufficient watering during dry weather.
  • We will guarantee a plant to its natural tolerance of hardiness, however extreme weather conditions may invalidate the guarantee on plants that are borderline hardy. Extreme weather includes the winter of 2010 when temperatures fell to –19°C in some places and snow covered gardens for many weeks or the floods of 2013-14 when many established plants had their roots in water for many weeks and even months.
  • We will guarantee a plant for its natural lifespan, however we cannot guarantee short-lived perennials for five years if their life expectancy is less, for example certain herbaceous plants.

Your statutory rights are not affected or altered by this guarantee. All annual plants, such as bedding plants, and houseplants are excluded from this guarantee.

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